Reimbursement Specialist/Medical Biller - Patient Support Call Center - Remote (Short-term Contract)

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Job Overview

The Reimbursement Specialist/Medical Biller will play a crucial role in the Patient Support Call Center by managing the billing and reimbursement processes for healthcare services. This position is responsible for ensuring accurate and efficient billing, verifying insurance information, and providing support to patients regarding their claims and reimbursement inquiries. The ideal candidate will demonstrate strong analytical and communication skills while maintaining a high level of professionalism and empathy in dealing with patients and insurance providers. This is a remote, short-term contract position that requires a proactive approach to resolving billing issues and facilitating the reimbursement process.

Job Responsibilities

• Process medical billing claims in accordance with established protocols and timelines.
• Verify patient insurance eligibility and coverage details prior to submitting claims.
• Communicate with patients regarding their billing inquiries and reimbursement status.
• Investigate and resolve discrepancies in billing or payment processes.
• Maintain accurate records of all billing transactions and patient communications.
• Collaborate with the support team to ensure efficient processing of claims.
• Stay updated on current billing practices and regulations in the healthcare industry.

Qualifications

• High school diploma or equivalent; additional education or certification in medical billing preferred.
• Minimum of 2 years of experience in medical billing or healthcare reimbursement.
• Proficient in utilizing electronic medical record (EMR) systems and billing software.
• Strong analytical skills with the ability to interpret complex information.
• Excellent verbal and written communication skills.
• Attention to detail and a commitment to accuracy.
• Ability to work independently and manage multiple tasks effectively.

Technologies & Tools

The Reimbursement Specialist/Medical Biller will utilize a variety of technologies and tools, including electronic medical record (EMR) systems, medical billing software, and customer relationship management (CRM) platforms. Familiarity with healthcare coding systems such as ICD-10 and CPT is essential, along with proficiency in Microsoft Office Suite (especially Excel) for data entry and reporting tasks.

Ideal Candidates

The ideal candidates for this position will possess a strong commitment to providing exceptional patient support, demonstrate excellent problem-solving abilities, and exhibit a strong work ethic. They will be adaptable to changing priorities within the healthcare environment and possess a keen attention to detail. Successful candidates will thrive in a remote work setting, leveraging technology to maintain effective communication and ensure timely billing processes.