Remote IT Support - $70-$90k (Internal, Security)

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Written by AI from the job title and company, not by CyberCoders, so some details may not match this job. The employer's own page has the real description.

Overview

The Remote IT Support - Internal Security position at CyberCoders plays a pivotal role in ensuring that our IT infrastructure is secure, robust, and operates flawlessly. The ideal candidate will be responsible for troubleshooting, diagnosing, and resolving a variety of technical issues while implementing strong security measures to protect company data and systems. Utilizing problem-solving skills and technical knowledge, the IT Support professional will liaise with various departments to enhance the overall user experience and uphold organizational security standards.

Job Responsibilities

• Provide technical support to internal users, troubleshooting hardware and software issues.
• Implement and manage security protocols to safeguard sensitive company information.
• Monitor and analyze security events, responding promptly to potential threats.
• Conduct system audits to ensure compliance with security policies and best practices.
• Assist in the deployment and management of security technologies, including firewalls and intrusion detection systems.
• Document technical processes and create user guides to advise staff on security practices.
• Collaborate with different teams to identify areas for improvement in IT and security protocols.
• Provide training and support to employees regarding IT security awareness and best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of experience in IT support and security roles.
• Strong understanding of network security practices and principles.
• Proficiency in troubleshooting operating systems and common software applications.
• Experience with security tools and software, such as anti-virus, firewalls, and encryption.
• Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional) are advantageous.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks in a remote environment.

Technologies & Tools

The successful candidate will utilize a range of technologies and tools to effectively manage IT support and security, including but not limited to: Windows and Linux operating systems, Active Directory, VMware, various security software (e.g., anti-virus, firewalls), ticketing systems for issue tracking, and remote desktop support tools to assist users in troubleshooting and resolving issues efficiently.

Ideal Candidates

The ideal candidate for the Remote IT Support - Internal Security position embodies a proactive and detail-oriented approach to problem-solving. They possess strong analytical skills and have a keen understanding of modern security practices. Excellent communication abilities paired with a collaborative mindset make them adept at working with various teams. Additionally, a passion for continuous learning and staying abreast of emerging security threats is essential for thriving in this role.