Remote IT Support - $70-$90k (Internal, Security)

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Written by AI from the job title and company, not by CyberCoders, so some details may not match this job. The employer's own page has the real description.

Job Overview

CyberCoders is seeking a skilled Remote IT Support professional specializing in Internal Security to join our dynamic team. This position requires a highly motivated individual who will be responsible for managing and resolving IT support issues related to security protocols, implementing best practices for safeguarding sensitive information, and providing technical assistance to internal clients. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving in order to ensure a seamless IT experience across the organization.

Job Responsibilities

• Provide technical support and troubleshooting for internal security systems and related IT issues.
• Monitor and analyze security alerts and incidents to minimize risks and enhance system integrity.
• Assist in the implementation and maintenance of security policies, incident response plans, and risk assessments.
• Collaborate with cross-functional teams to identify and mitigate potential security vulnerabilities.
• Conduct regular training sessions for staff on IT security best practices and guidelines.
• Evaluate and recommend new security technologies and tools to enhance overall IT security posture.
• Document and maintain accurate records of IT support requests and resolutions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• Minimum of 3 years of experience in IT support with a focus on security-related functions.
• Strong understanding of network security principles and practices.
• Experience with security tools and technologies (e.g., firewalls, intrusion detection, antivirus software).
• Proficiency in operating systems, especially Windows and Linux environments.
• Excellent problem-solving and analytical abilities.
• Strong verbal and written communication skills, with the ability to convey technical information to diverse audiences.

Technologies & Tools

The Remote IT Support role utilizes a range of technologies and tools, including but not limited to security information and event management (SIEM) systems, endpoint protection software, remote desktop tools, and automated ticketing systems. Familiarity with cloud services, virtual private networks (VPNs), and collaboration platforms is also advantageous in ensuring efficient support and responsiveness to internal security needs.

Ideal Candidates

The ideal candidate for the Remote IT Support position at CyberCoders is someone who is detail-oriented, adaptable, and possesses a strong commitment to safeguarding information security. A proactive individual who enjoys staying current with the latest security trends and technologies will thrive in this role. Exceptional interpersonal skills, a collaborative mindset, and the ability to work independently while managing time effectively are essential traits for success in this position. The candidate should also demonstrate a passion for helping others and enhancing overall IT experience across the organization.