Remote IT Support - $70-$90k (Internal, Security)

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Written by AI from the job title and company, not by CyberCoders, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Remote IT Support position at CyberCoders focuses on providing comprehensive technical support and security management for internal systems. The selected candidate will be responsible for troubleshooting hardware and software issues, maintaining security protocols, and assisting with the implementation of IT policies. This role requires a proactive approach to problem-solving and the ability to effectively communicate with various teams within the organization. The successful candidate will ensure that internal IT systems operate efficiently and securely, promoting a reliable technological environment for all employees.

Job Responsibilities

• Provide remote troubleshooting and technical support for hardware and software issues.
• Monitor and maintain security protocols to safeguard internal systems and data.
• Assist in the installation and configuration of IT infrastructure and applications.
• Conduct regular audits of IT systems to identify vulnerabilities and recommend improvements.
• Collaborate with other teams to establish and test disaster recovery plans.
• Document technical procedures and user manuals to facilitate knowledge sharing.
• Assist in user onboarding and training on IT security best practices and tools.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a related role.
• Strong understanding of network security protocols and systems.
• Proficiency in troubleshooting software and hardware issues across various platforms.
• Excellent communication skills, both verbal and written.
• Experience with remote support tools and ticketing systems.
• Relevant certifications (e.g., CompTIA Security+, Cisco Certified Network Associate) are a plus.

Technologies & Tools

In this position, the candidate will primarily work with a variety of technologies and tools including, but not limited to, operating systems (Windows, macOS, Linux), ticketing systems (Jira, ServiceNow), remote desktop software (TeamViewer, AnyDesk), and network security tools (firewalls, intrusion detection systems). Familiarity with cloud services (AWS, Azure) and collaboration tools (Slack, Zoom) will also be beneficial for effective communication and coordination across teams.

Ideal Candidates

The ideal candidate for the Remote IT Support position will possess a combination of technical expertise, strong analytical skills, and a customer-focused attitude. They will be proactive in identifying potential issues before they escalate and demonstrate an ability to work independently while remaining a collaborative team player. Additionally, effective communication skills will be essential in conveying complex technical information clearly and concisely. A passion for technology and a commitment to continuous learning are key traits that will contribute to success in this dynamic role.