Remote IT Support - $70-$90k (Internal, Security)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by CyberCoders, so some details may not match this job. The employer's own page has the real description.

Job Overview

We are seeking a dedicated and experienced Remote IT Support Specialist focused on internal security at CyberCoders. In this role, you will be responsible for providing exceptional technical support to our internal teams, ensuring the integrity, confidentiality, and availability of our information systems. You will be pivotal in diagnosing issues, implementing security measures, and optimizing our IT infrastructure, all while working remotely and collaborating with our diverse global team.

Job Responsibilities

• Provide ongoing technical support for internal users, addressing inquiries and issues related to hardware, software, and security.
• Monitor security systems and implement best practices to safeguard sensitive information.
• Conduct regular security audits and vulnerability assessments to identify areas for improvement.
• Assist in the installation, configuration, and maintenance of IT equipment and software.
• Collaborate with the IT team to develop and refine incident response protocols.
• Document support processes and update knowledge base articles for the benefit of the team.
• Participate in training sessions to enhance team knowledge regarding security policies and compliance matters.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support, ideally with a focus on security.
• Strong understanding of network security protocols and best practices.
• Experience with troubleshooting a variety of hardware and software issues.
• Proficiency in security tools and technologies (e.g., antivirus, firewalls, intrusion detection systems).
• Certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), or similar credentials are a plus.

Technologies & Tools

The Remote IT Support Specialist will work primarily with industry-standard technologies and tools, including ticketing systems (e.g., Jira, ServiceNow), remote desktop applications (e.g., TeamViewer, AnyDesk), security management software (e.g., Symantec, McAfee), along with Microsoft Office Suite and cloud applications such as Microsoft Azure and AWS. Familiarity with scripting languages and automation tools may also be beneficial.

Ideal Candidates

Successful candidates for the Remote IT Support position will possess strong analytical and problem-solving skills, with a keen attention to detail. They should exhibit excellent communication abilities, enabling them to effectively assist and collaborate with team members remotely. An aptitude for continuous learning in cybersecurity and IT practices is essential, along with the capacity to work independently and manage multiple tasks efficiently in a fast-paced environment. Candidates should be proactive in identifying security threats and recommending solutions, showcasing a customer-centric approach in all interactions.