Representative - Customer Service

About Our Client:

The organization operates in the business-to-business distribution, logistics services, and supply chain solutions industry. It addresses the challenge of providing reliable and efficient distribution and supply chain services to its clients. With a workforce exceeding 20,000 employees worldwide, the company emphasizes teamwork, respect, and diversity, aiming to create an environment where every employee has opportunities to thrive.

About the Opportunity:

The REPRESENTATIVE - CUSTOMER SERVICE plays a key role in managing customer interactions by responding to inquiries and resolving problems through various communication channels. This position ensures customer satisfaction by analyzing service needs and coordinating with other departments when necessary, thereby supporting the overall service quality and client retention of the organization.

Responsibilities:

• Respond to customer inquiries via telephone, email, and walk-ins.
• Resolve routine and some complex customer issues.
• Communicate solutions and requested information to customers.
• Analyze customer service needs and refer to technical or other departments as needed.
• Support the sales counter with inquiries both in person and over the phone.
• Process payments for cash account customers.

Requirements:

• High School Degree or Equivalent required.
• Associates’ Degree or College Diploma preferred.
• 2 to 4 years of relevant customer service experience.
• Strong interpersonal skills suitable for a diverse work environment.
• Effective verbal and written communication skills.
• Ability to work well under pressure.
• Strong attention to detail.
• Ability to interact with customers tactfully and professionally.
• Computer literacy, including proficiency in MS Word, Excel, and email.

Pay Range and Compensation Package:

• Compensation will vary based on location, education, experience, qualifications, skills, and other relevant factors.
• Eligible positions may participate in bonus or sales incentive plans.
• Certain sales roles may include commission structures based on sales results.
• Benefits program may include paid time off, medical, dental, vision coverage, and retirement savings plans.

Benefits & Perks:

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• Retirement savings plans

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.