Retail Operations Manager

About US

Founded in 1979 as a poster shop in California, Z Gallerie has evolved into a gallery of modern glamour. Throughout the years, we have cultivated an eye for art that has expanded our repertoire into home furnishings. Today, we remain dedicated to bringing our customers unparalleled style backed by our passion for the artful home.

At Z Gallerie, we know that our greatest masterwork is our team. We are powered by creative thinkers, passionate problem-solvers, and collaborative leaders who thrive in a fast-paced, design-driven environment. As we continue to innovate across our retail and digital spaces, we foster a culture that values fresh perspectives, continuous learning, and individual growth. If you are ready to make a tangible impact, elevate customer experiences, and build a rewarding career with an iconic home brand, we invite you to join our team.

Key Responsibilities

1. Regional Operational Excellence & Execution

• Oversee and streamline daily retail operations across regional showrooms to ensure compliance with company policies, operating standards, and safety guidelines.
• Implement standard operating procedures (SOPs) across all locations for store opening/closing, inventory audits, cash handling, and order processing.
• Conduct regular store visits and operational audits to evaluate performance, staff compliance, and showroom readiness.

2. Sales Strategy & P&L Management

• Partner with senior leadership to set regional sales goals, KPIs, and operational budgets.
• Monitor store P&L performance, labor budgets, operating expenses, and sales metrics to maximize regional profitability.
• Analyze sales data and traffic patterns to identify revenue growth opportunities and optimize staffing schedules.

3. Showroom Standards & Visual Merchandising

• Collaborate with the Visual Merchandising team to ensure floor sets, displays, and promotional materials reflect brand standards and elevate the customer experience.
• Oversee floor layout execution, tag accuracy, sample management, and white-glove delivery coordination for showroom orders.

4. Inventory, Fulfillment & Logistics Oversight

• Partner with the supply chain and warehouse teams to ensure accurate inventory levels, timely product replenishment, and smooth showroom floor rotations.
• Monitor damaged inventory, returns, customer deliveries, and inventory shrink to implement preventive measures.

5. Leadership & Team Development

• Recruit, train, mentor, and evaluate Store Managers across the region to foster a high-performance, customer-centric retail team.
• Drive sales coaching, product knowledge training, and customer service excellence across all sales associates and showroom teams.
• Establish clear accountability, succession planning, and performance management frameworks within stores.

Qualifications & Requirements

• 5+ years of progressive retail management experience, with at least 2+ years in a multi-unit or regional operations role (experience in furniture, home furnishings, or luxury retail preferred).
• Bachelor’s degree in Business Administration, Retail Management, or a related field preferred.
• Financial Acumen: Strong understanding of store P&L statements, budget management, retail metrics, and inventory forecasting.
• Leadership Skills: Proven track record of managing and developing multi-unit store managers and building high-performing sales teams.
• Systems Proficiency: Hands-on experience with retail ERPs, POS systems, and Inventory Management Systems.
• Mobility: Willingness to travel within the region for regular store audits and team support.