Seeberger Application Support Specialist with SAP Integration || contract || remote

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Job Overview

The Seeberger Application Support Specialist with SAP Integration will be responsible for providing specialized technical support and solutions for the Seeberger application, focusing on its integration with SAP systems. This role involves troubleshooting application issues, ensuring optimal system performance, and collaborating with cross-functional teams to enhance user experiences. The ideal candidate will act as a liaison between users and development teams, identifying needs and implementing effective solutions while maintaining documentation and adhering to best practices.

Job Responsibilities

• Provide direct technical support for the Seeberger application, focusing on SAP integration issues.
• Troubleshoot and resolve application-related incidents and service requests in a timely manner.
• Conduct system performance monitoring and propose improvements based on observed trends.
• Collaborate with the development team to identify and test enhancements or fixes for the application.
• Create and maintain accurate documentation for workflows, processes, and user manuals.
• Conduct user training sessions for effective application usage and integration practices.
• Act as a point of contact for end-users, gathering feedback and identifying areas for improvement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in application support, specifically with SAP-integrated systems.
• Strong knowledge of Seeberger applications and SAP integration methodologies.
• Proficient in troubleshooting technical issues and providing effective solutions.
• Excellent communication skills, both written and verbal, with strong interpersonal abilities.
• Ability to work independently in a remote environment while maintaining flexibility for team collaboration.
• Familiarity with project management tools and Agile methodologies is a plus.

Technologies & Tools

The position requires proficiency in several key technologies and tools, including but not limited to SAP ERP systems, Seeberger software applications, ticketing systems like JIRA or ServiceNow, monitoring tools for application performance, and data analysis platforms. Familiarity with programming languages such as SQL or ABAP may also be beneficial for troubleshooting and integration tasks.

Ideal Candidates

Ideal candidates for this role will possess a unique blend of technical expertise and excellent communication skills. They will be detail-oriented innovators who thrive in problem-solving situations. A proactive mindset, along with the ability to understand user requirements and translate them into actionable solutions, will greatly benefit their performance. Furthermore, candidates should demonstrate adaptability to various situations and a commitment to continuous learning within the fast-evolving technological landscape.