Senior Cloud Engineer (AWS, Amazon Connect).

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Written by AI from the job title and company, not by Harte Hanks, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Cloud Engineer (AWS, Amazon Connect) at Harte Hanks plays a pivotal role in designing, implementing, and maintaining robust cloud-based solutions. This position focuses on leveraging Amazon Web Services (AWS) to enhance the company's cloud infrastructure while integrating and optimizing Amazon Connect for superior customer engagement. The candidate will collaborate with various cross-functional teams to ensure that cloud architectures align with business objectives and enhance operational efficiency.

Job Responsibilities

• Design, deploy, and manage scalable and secure cloud infrastructure on AWS to support the organization's applications and services.
• Integrate and optimize Amazon Connect for improved customer service and seamless communication experiences.
• Implement best practices for cloud governance, cost management, and security compliance.
• Monitor and troubleshoot cloud-based systems to ensure optimal performance and uptime.
• Collaborate with development and operations teams to streamline deployment pipelines and enhance CI/CD processes.
• Provide technical guidance and mentorship to junior engineers and other team members.
• Stay abreast of the latest cloud technologies and industry trends to identify opportunities for innovation.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• Minimum of 5 years of experience in cloud engineering, with a focus on AWS solutions.
• Strong proficiency in Amazon Connect, including designing contact flows and managing call center operations.
• Hands-on experience with cloud architecture design and implementation, including serverless architecture and microservices.
• Familiarity with DevOps practices and tools, including CI/CD processes.
• Proficient in programming languages such as Python, Java, or Node.js.
• Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) are strongly preferred.

Technologies & Tools

The Senior Cloud Engineer will utilize a variety of technologies and tools to execute their responsibilities effectively. Key technologies include AWS services such as EC2, S3, Lambda, and CloudFormation, along with Amazon Connect for cloud contact center capabilities. Additional tools may include CI/CD platforms such as Jenkins or GitLab, configuration management tools like Terraform, and monitoring services such as AWS CloudWatch.

Ideal Candidates

The ideal candidates for this position exhibit a combination of technical expertise and strong interpersonal skills. They possess a proactive attitude toward problem-solving and demonstrate exceptional analytical capabilities. Furthermore, successful candidates will have the ability to work collaboratively in a team environment, adapt to rapidly changing priorities, and effectively communicate complex concepts to technical and non-technical stakeholders alike. A passion for innovation and a desire to stay current with emerging cloud technologies also characterize top performers in this role.