Senior Managed Services IT Support Technician

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by Get It Recruit - Hospitality, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior Managed Services IT Support Technician at Get It Recruit - Hospitality will play a pivotal role in ensuring the uninterrupted operation of IT services and systems in a hospitality environment. This position involves proactive maintenance, incident management, and resolution of technical issues while collaborating with interdisciplinary teams. The technician will leverage advanced troubleshooting skills to enhance the overall technology experience for both clients and staff, thus contributing to the company’s commitment to service excellence.

Job Responsibilities

• Monitor and manage IT systems and applications to ensure optimal performance and reliability.
• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve technical issues in a timely manner, escalating where necessary.
• Implement and maintain system backups, security protocols, and recovery processes.
• Collaborate with the IT team to enhance the managed services offerings.
• Document processes, procedures, and solutions to commonly encountered issues.
• Train and mentor junior IT staff and assist in developing their technical skills.
• Conduct regular system audits to identify areas for improvement.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in an IT support role, with at least 2 years in a senior capacity.
• Strong understanding of ITIL principles and managed services environments.
• Proficient in troubleshooting Windows and Linux operating systems.
• Experience with networking concepts, firewall management, and VPN setups.
• Certifications such as CompTIA A+, Network+, and Microsoft Certified Professional (MCP) are preferred.
• Excellent communication skills and ability to work well under pressure.
• Strong problem-solving skills and attention to detail.

Technologies & Tools

The Senior Managed Services IT Support Technician will utilize various technologies and software applications to perform their duties efficiently. This includes remote desktop software for troubleshooting, ticketing systems for incident management, antivirus and endpoint protection tools, as well as server management software. Familiarity with cloud computing platforms like Azure or AWS, as well as virtualization technologies such as VMware, is also crucial for the role.

Ideal Candidates

Ideal candidates for this position will possess a strong technical background coupled with an exceptional customer service mindset. They should be proactive in identifying and resolving issues and demonstrate a passion for technology and innovation. Effective communication skills and the ability to collaborate with diverse teams are essential. Moreover, the right candidate will showcase adaptability to thrive in a fast-paced hospitality environment while maintaining high standards of service and professionalism.