Senior NICE CXone Engineer / Data Reporting Analyst – Contact Center Analytics, Telephony Support & Cloud Migration

About this kind of role

What a Senior NICE CXone Engineer / Data Reporting Analyst – Contact Center Analytics, Telephony Support & Cloud Migration usually does. The employer's own details are in the listing.

Typically does: This role focuses on designing, developing, and maintaining data reporting solutions for contact center operations. Responsibilities include analyzing contact center data, building dashboards and reports to track key performance indicators, and supporting data migration efforts related to telephony systems and cloud platforms. The engineer will also troubleshoot data-related issues, optimize reporting performance, and collaborate with stakeholders to understand their data needs. A key aspect is ensuring data accuracy and integrity within the reporting environment.

Tools and skills: Proficiency in SQL, data warehousing concepts, reporting tools like Tableau or Power BI, and experience with contact center platforms like Cisco or Avaya is generally required, alongside strong analytical and problem-solving skills.

Good fit for: Individuals with a strong analytical background and a passion for leveraging data to improve contact center performance typically thrive in this role.