Senior Site Reliability Engineer I

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Job Overview

The Senior Site Reliability Engineer I at Articulate will play a pivotal role in improving the reliability and performance of our service architecture. As a key team member, you will ensure the stability, scalability, and efficiency of our systems while collaborating cross-functionally to build, maintain, and innovate infrastructure solutions. With a focus on automation and monitoring, you will be responsible for driving operational excellence and minimizing downtime, contributing to a seamless user experience.

Job Responsibilities

• Design, implement, and maintain reliable and scalable production systems.
• Monitor system performance and resolve issues proactively to ensure high availability.
• Build and refine automation tools to enhance deployment and operational workflows.
• Collaborate with development teams to integrate reliability practices throughout the software development lifecycle.
• Perform root cause analysis for production incidents and identify resolutions to prevent recurrence.
• Participate in on-call rotation to respond to urgent operational support needs.
• Contribute to the development and improvement of service level objectives (SLOs) and service level agreements (SLAs).

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• A minimum of 5 years of experience in Site Reliability Engineering or a similar role.
• Strong knowledge of cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes).
• Proficiency in programming languages such as Python, Go, or Java.
• Experience with monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack).
• Solid understanding of networking and security best practices.
• Exceptional problem-solving skills with a high level of attention to detail.

Technologies & Tools

In this position, you will utilize a variety of technologies and tools, such as cloud platforms (AWS, GCP, or Azure), container orchestration systems (Kubernetes), CI/CD tools (Jenkins, GitLab CI), and various monitoring solutions (Prometheus, Grafana). Familiarity with configuration management tools (e.g., Ansible, Terraform) and logging frameworks (e.g., ELK Stack) will also be essential for maintaining efficient operations and system reliability.

Ideal Candidates

The ideal candidate for the Senior Site Reliability Engineer I position at Articulate will possess a strong blend of technical expertise and problem-solving abilities. They should be proactive in identifying potential issues and act decisively to implement solutions. Excellent communication skills and a collaborative spirit are crucial, as the role requires working closely with various teams. A dedication to continuous improvement and innovation, along with a customer-focused mindset, will make the right candidate flourish in this dynamic environment.