Senior Site Reliability Engineer I (Python/Golang), Agent Ops

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Position Overview

The Senior Site Reliability Engineer I (Python/Golang) position at Cisco ThousandEyes is pivotal in ensuring the reliability, availability, and performance of our cloud-based monitoring solutions. The chosen candidate will work closely with cross-functional teams to identify and resolve production issues, enhance system reliability, and drive improvements in engineering practices using Python and Golang. This role demands a proactive approach to problem-solving and a commitment to maintaining high operational standards.

Job Responsibilities

• Develop and maintain robust infrastructure and automated systems leveraging Python and Golang.
• Monitor system performance and troubleshoot issues to maintain high uptime and reliability.
• Collaborate with engineering and product teams to design scalable solutions that align with business objectives.
• Implement and manage CI/CD pipelines to streamline code deployment and testing processes.
• Conduct post-mortems for incidents to drive root cause analysis and prevent recurrence.
• Advocate for best practices in software development and operational excellence across teams.
• Participate in on-call rotations to support 24/7 operational needs.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Site Reliability Engineering or a related role.
• Proficiency in programming languages such as Python and Golang.
• Solid understanding of cloud computing concepts and distributed systems.
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
• Strong troubleshooting skills and experience with monitoring tools and practices.
• Ability to work effectively in a collaborative, fast-paced environment.

Technologies & Tools

The Senior Site Reliability Engineer I will utilize a variety of technologies and tools including cloud platforms (AWS, Azure, GCP), orchestration technologies (Kubernetes), monitoring solutions (Prometheus, Grafana), and DevOps tools (Jenkins, Terraform). Familiarity with version control systems like Git and containerization technologies such as Docker will be essential for streamlining our deployment processes and ensuring system integrity.

Ideal Candidates

The ideal candidate for this position possesses a deep passion for technology and a strong desire to foster a culture of reliability and innovation. They must demonstrate excellent communication skills, allowing effective collaboration across diverse teams. A proactive mindset and a commitment to continual learning will set them apart, as will their ability to adapt and thrive in a dynamic environment. Experience with incident response and a comprehensive understanding of SRE principles will further enhance their fit for this role.