Senior Site Reliability Engineer II

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Job Overview

The Senior Site Reliability Engineer II at Axon will play a crucial role in ensuring the reliability, performance, and scalability of our complex systems and infrastructure. This position demands a proactive approach to identifying and resolving issues before they impact our customers, alongside fostering a culture of operational excellence. You will collaborate with software engineers, product teams, and other stakeholders to enhance system uptime and ensure a seamless user experience. The ideal candidate will have extensive experience in site reliability practices, a strong understanding of cloud services, and a passion for automation and continuous improvement.

Job Responsibilities

• Design, implement, and maintain reliable and efficient infrastructure using automation and orchestration tools.
• Monitor system performance and diagnose potential issues, ensuring a high level of service availability and reliability.
• Develop and maintain Service-Level Objectives (SLOs) and Service-Level Indicators (SLIs) for key systems.
• Collaborate with development teams to enhance application performance through performance tuning and reliability engineering.
• Implement incident response protocols and investigate production incidents for root-cause analysis.
• Participate in on-call rotations, responding to and resolving escalated issues in a timely manner.
• Advocate for best practices in system design, operational excellence, and continuous improvement across engineering teams.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master's degree is a plus.
• 5+ years of experience in Site Reliability Engineering or a similar role.
• Proficient in programming languages such as Python, Go, or Java.
• Strong understanding of cloud service providers (AWS, Azure, GCP) and microservices architecture.
• Experience with configuration management tools (e.g., Ansible, Puppet, Chef).
• Familiarity with container orchestration tools such as Kubernetes or Docker.
• Excellent problem-solving skills and the ability to work collaboratively in a team-oriented environment.

Technologies & Tools

The Senior Site Reliability Engineer II will work with a variety of modern technologies and tools, including cloud platforms like Amazon Web Services (AWS) and Google Cloud Platform (GCP), container orchestration systems such as Kubernetes, and configuration management software such as Ansible and Terraform. Familiarity with logging and monitoring tools like Prometheus, Grafana, and ELK stack will also be essential for ensuring the observability of systems.

Ideal Candidates

An ideal candidate for this position will possess strong analytical skills and a proactive mindset, demonstrating a natural curiosity and commitment to quality. They should be innovative thinkers who thrive in fast-paced environments and are adept at diagnosing complex system behaviors. Excellent communication skills and the ability to work across multidisciplinary teams are essential to succeed in this role, along with a passion for technology and a dedication to continuous improvement.