Senior Site Reliability Engineer II (FedRAMP)

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Job Overview

The Senior Site Reliability Engineer II (FedRAMP) at Cisco ThousandEyes plays a pivotal role in maintaining and enhancing the reliability, availability, and performance of our cloud-based services. This position requires a blend of software engineering and systems engineering skills to ensure that our services meet the highest standards of security and compliance, particularly in adhering to FedRAMP regulations. The successful candidate will work closely with cross-functional teams, enabling proactive monitoring, incident management, and the implementation of automation strategies to streamline processes, ultimately supporting our commitment to delivering exceptional user experiences.

Job Responsibilities

• Design, implement, and maintain scalable and resilient systems that meet FedRAMP compliance requirements.
• Monitor application performance and reliability, identifying opportunities for improvement and implementing solutions.
• Develop automation scripts and tools to enhance operational processes and reduce manual work.
• Participate in incident response and postmortem analysis to improve system performance and reliability.
• Collaborate with engineering teams to design and implement best practices for system reliability and security.
• Perform capacity planning and infrastructure optimization to ensure optimal resource allocation.
• Document processes, procedures, and system architecture to facilitate knowledge sharing within the team.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Site Reliability Engineering, Systems Engineering, or a related technology field.
• Strong understanding of cloud technologies, particularly with AWS or Azure environments.
• Experience with monitoring and observability tools (e.g., Grafana, Prometheus, ELK stack).
• Proficiency in at least one programming language (Python, Go, or similar).
• Deep knowledge of networking concepts, security protocols, and best practices related to FedRAMP.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written.

Technologies & Tools

The Senior Site Reliability Engineer II will be primarily using a range of advanced technologies and tools such as AWS or Azure cloud environments for deployment and infrastructure management, Terraform for infrastructure as code, configuration management tools like Ansible or Chef, and monitoring solutions including Prometheus and Grafana. The candidate should also be experienced with version control systems like Git and CI/CD tools like Jenkins or CircleCI to streamline development processes.

Ideal Candidates

Ideal candidates for the Senior Site Reliability Engineer II position possess a unique blend of technical expertise, creativity, and collaboration skills. They are proactive problem solvers who thrive in dynamic environments, excel in multitasking, and are committed to continuous improvement. A strong sense of ownership and accountability, paired with the ability to communicate effectively with diverse teams, makes them a valuable asset in meeting the organization's reliability and compliance objectives. Furthermore, a genuine passion for operational excellence and staying updated with industry trends enhances their fit for this role.