Senior Software Engineer – ServiceNow & Enterprise AI Assistant

About the Role:

The Senior Software Engineer is a senior technical contributor within Corporate. You will design, build, and support the integrations behind My Assistant (MDA), the AI assistant employees used to find answers, request services, and complete HR tasks. MDA runs on Moveworks and integrates with ServiceNow, Workday, Azure Entra ID, and enterprise content repositories. The platform serves 14,000 employees today. We recently scaled to more than 80,000 in November 2026 and will be scaling to the full 200,000+ employee population in the near future. This role reports to the Manager of Software Engineering and is expected to be on site four days a week.

Responsibilities:

You will partner with Moveworks, ServiceNow, Workday, SAP, content sources, and identity teams to deliver secure, permission-aware answers to employees. You will assist with technical decisions, resolve production defects, and contribute to engineering standards as MDA expands into new content domains.

• Build and maintain integrations and connectors between Moveworks, ServiceNow, and Disney systems, and evaluate out-of-the-box and custom-built solutions.
• Design identity mapping and SSO flows across Moveworks, ServiceNow, and Azure Entra ID.
• Enforce content permissions at the orchestration layer, with ServiceNow as the source of truth for access decisions.
• Build and maintain user and group sync processes for MDA access control.
• Build Workday queries and integrations to support HR process automation, including separation and status events.
• Diagnose and resolve production defects using logs, API traces, and vendor tools.
• Plan and run deployments, reindexing, and smoke tests across DEV, UAT, and PROD.
• Measure search retrieval and answer quality, and work with content owners to fix source content issues.
• Write technical designs, test plans, and status updates for engineering and business audiences.
• Review code and mentor engineers and contract resources.
• Scope and deliver work with vendor partners and systems integrators.

Must Haves (Years of Experience, languages, programs, tools, etc.):

• 7+ years of professional software engineering experience.
• 4+ years building enterprise integrations with REST APIs, webhooks, and OAuth 2.0.
• 4+ years of ServiceNow development, including Scripted REST APIs, Glide APIs, ACLs, and Knowledge Management.
• Proficiency in JavaScript or TypeScript, plus one of Python or Java.
• Experience with SSO and identity protocols, including SAML 2.0 and OpenID Connect.
• Working knowledge of Azure Entra ID user provisioning and group management.
• Experience supporting production systems, including incident triage, root cause analysis, and defect resolution.
• Experience with source control, and working knowledge of CI/CD pipelines, and automated testing.
• Strong written and verbal communication with technical and non-technical stakeholders.
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field, or equivalent work experience.

Competency Areas:

• Enterprise Integration Engineering - Builds and maintains REST, webhook, and OAuth 2.0 integrations between Moveworks, ServiceNow, and client systems.
• ServiceNow Platform Development - Develops Scripted REST APIs, Glide scripts, ACLs, and Knowledge Management configurations.
• Identity and Access Engineering - Designs SSO, identity mapping, and group sync flows across Moveworks, ServiceNow, and Azure Entra ID.
• Permission-Aware Search - Enforces content permissions at the orchestration layer, with ServiceNow as the source of truth for access decisions.
• AI Retrieval and Answer Quality - Measures search retrieval and answer quality and works with content owners to fix source content issues.
• HR Systems Integration - Builds Workday and SAP queries and integrations to support HR process automation.
• Production Operations and Release Management - Diagnoses production defects and runs deployments, reindexing, and smoke tests across DEV, UAT, and PROD.
• Technical Communication and Mentorship - Writes designs, test plans, and status updates, and mentors engineers and contract resources.
• Senior-Level Engineering Problem Solving - Owns technical decisions and resolves complex, cross-system defects.