Senior Systems Engineer

Systems Engineer

Location: West Des Moines, I

AWork Arrangement: Hybrid, with three days per week onsit

eEngagement: Contract, approximately six month

sTeam: Five-person technology tea

mPosition Overvie

w
We are seeking a hands-on Systems Engineer to support users, workstations, servers, networks, and other technology infrastructure across a busy environment. This approximately six-month contract is ideal for someone who enjoys working directly with people, troubleshooting a wide range of issues, and contributing wherever support is neede

d.The Systems Engineer will work across Tier 1, Tier 2, and Tier 3 support, from resolving workstation and peripheral issues to partnering on server, network, and firewall troubleshooting. The successful candidate will bring strong technical experience, a service-oriented mindset, and the ability to document solutions and share knowledge with the tea

m.Key Responsibiliti

es
End-User Support and Troubleshoot

• ing
  
  
  Respond to and resolve Tier 1, Tier 2, and Tier 3 support requests using Desk365 and other communication cha
• nnels.
  Troubleshoot workstation, application, connectivity, printer, monitor, and peripheral device
• issues.
  Support complex workstation configurations, including multi-monitor setups, and help users connect approved personal devices to the envi
• ronment.
  Communicate professionally with stakeholders, guide them through solutions, and provide timely
• updates.
  Prioritize requests in a high-volume environment where the team receives approximately 60 help desk call

s per day.
Systems and Infrastruct

• ure Support
  
  
  Participate in or lead technology maintenance across servers, networks, endpoints, and connec
• ted locations.
  Troubleshoot Windows and Linux server environments and connectivity to back-
• office systems.
  Support network infrastructure, including LAN/WAN connectivity, VPNs
• , and firewalls.
  Assist with Fortinet/FortiGate firewall and network connectivity issues in partnership with the existing
• technology team.
  Support virtualized environments using VMware and/or Hyper-V, as well as clou
• d-based solutions.
  Partner with team members on outages, escalations, maintenance activities, and t

echnology projects.
Documentation, Traini

• ng, and Team Support
  
  
  Create, update, and improve knowledge articles based on recurring tickets, outages, troubleshooting ste
• ps, and user questions.
  Document relevant technical information clearly so team members can resolve sim
• ilar issues efficiently.
  Share subject matter expertise and provide practical tr
• aining to existing staff.
  Help cover team responsibilities while colleagues participate in training
• and upskilling activities.
  Support technology requests and projects of varying size, taking a collaborative, "no job too

big or too sma

• ll" approach.
  Qualifications
  
  
  Experience in systems engineering, infrastructure support, desktop support, or a si
• milar hands-on technology role.
  Ability to troubleshoot across Tier 1 through Tier 3, from end-user issues to more
• complex infrastructure problems.
  Experience supporting Windows and/or Linux servers, workstations, appl
• ications, and peripheral devices.
  Working knowledge of networking concepts and infrastructure, including LAN/WAN, VPN, f
• irewalls, and server connectivity.
  Experience with virtualization technologies such as VMware or Hyper-V and fami
• liarity with cloud-based solutions.
  Experience using a ticketing system to manage, doc
• ument, and resolve support requests.
  Strong customer service, commu
• nication, and troubleshooting skills.
  Ability to prioritize multiple requests and work effectively in a
• fast-paced, collaborative environment.
  Willingness to share knowledge, t
• rain others, and improve documentation.
  Ability to work onsite

in West Des Moines

• three days per week.
  Preferred Experience
  
  
  Expe
• rience with Fortinet or FortiGate firewalls.
  Experience with Desk365
• or a similar cloud-based ticketing platform.
  Experience supporting complex workstations, including multi-monito
• r configurations and a variety of peripherals.
  Experience across mult
• iple technology environments and organizations.
  Experience creating knowledge articles, trouble

shooting guides

, or end-user training materials.
Ideal Candidate
The ideal candidate is an experienced, approachable technology professional who enjoys being fully engaged in day-to-day support. They are comfortable helping a user with a printer or application issue, partnering on a network or server escalation, and leaving behin