Senior Technical Support Specialist, Supply Chain Systems (US - Remote), Multiple Openings

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Job Overview

The Senior Technical Support Specialist for Supply Chain Systems at Applied Value Technologies is responsible for providing advanced technical support and guidance to internal teams and external clients in relation to supply chain management systems. This role involves troubleshooting complex issues, implementing effective solutions, and ensuring the seamless operation of technology frameworks that support supply chain processes. The Specialist will play a vital role in enhancing system performance, driving customer satisfaction, and facilitating communication across various departments to optimize operational workflows.

Job Responsibilities

• Provide advanced technical support for supply chain systems, ensuring timely resolution of issues.
• Collaborate with cross-functional teams to analyze system performance and identify areas for improvement.
• Document technical issues and solutions in knowledge bases for future reference.
• Assist end-users with software functionalities and resolve user inquiries effectively.
• Coordinate with external vendors and partners to address software updates and system upgrades.
• Conduct training sessions for internal staff on new functionalities and best practices.
• Participate in system implementation projects and contribute to system design discussions.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support or supply chain systems.
• Proficient in troubleshooting software issues and performing system diagnostics.
• In-depth knowledge of supply chain processes and relevant technologies.
• Strong communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences.
• Experience with project management tools and methodologies is preferred.
• Ability to work effectively independently and in a team environment.

Technologies & Tools

The Senior Technical Support Specialist will work with a variety of technologies and tools including but not limited to ERP systems (such as SAP or Oracle), Supply Chain Management (SCM) software, support ticketing systems, and project management tools. Familiarity with data analytics tools and programming languages (such as SQL) is also beneficial to enhance system functionality and reporting capabilities.

Ideal Candidates

The ideal candidate for the Senior Technical Support Specialist position will be characterized by strong analytical skills and a proactive attitude towards problem-solving. An effective communicator, they possess the ability to work collaboratively across departments while demonstrating a high degree of customer service orientation. Candidates should have a keen attention to detail, an eagerness to stay current with technological advancements in supply chain systems, and the willingness to continuously improve their skills and knowledge in relevant fields.