Service Manager

Company Description Air Pro Heating and Air is a residential HVAC service provider based in San Diego, specializing in air conditioning and heating system installations and replacements. The company is known for efficient furnace installation and repair, helping homeowners maintain reliable comfort year-round. Recognized for exceptional heating and air conditioning expertise in Chula Vista and surrounding areas, Air Pro Heating and Air is a leading provider in the region. Services span system design, installation, and ongoing maintenance, tailored to each customer’s specific needs. Team members join a service-focused environment committed to superior, dependable HVAC solutions.

Role Description The Service Manager is a full-time, hybrid role based in San Diego, CA, with some work-from-home flexibility. This position oversees daily HVAC service operations, including scheduling, dispatching, and coordinating technicians to ensure timely, high-quality service delivery. The Service Manager monitors job progress, reviews service reports, and handles escalated customer issues to maintain strong relationships and satisfaction. Responsibilities include managing service workflows, supporting technicians with technical and procedural guidance, and ensuring compliance with safety standards and company policies. The role also involves tracking performance metrics, assisting with budgeting and inventory planning, and collaborating with leadership to improve processes and enhance overall service efficiency.

Qualifications

• HVAC service management skills, including coordinating field teams, overseeing residential heating and air conditioning work, and understanding common HVAC systems and components.
• Customer service and communication skills to handle inquiries, resolve issues, and maintain clear, professional interactions with homeowners and team members.
• Operational and organizational skills for scheduling, resource allocation, workflow management, and maintaining accurate service records.
• Leadership and team-development skills to coach technicians, support performance reviews, and encourage a safety-focused, collaborative culture.
• Basic financial and analytical skills for reviewing job costs, tracking service metrics, and supporting budgeting and inventory decisions.
• Proficiency with service management software, CRM tools, and standard office applications to manage dispatch, documentation, and reporting.
• Relevant experience in HVAC, property maintenance, or technical service operations; supervisory experience in a trade or field service environment is strongly preferred.
• High school diploma or equivalent required; additional technical training, HVAC certifications, or an associate degree in a related field are beneficial.
• Ability to work on-site in San Diego, CA, with occasional field visits, and to perform some responsibilities remotely as part of a hybrid schedule.