Site Reliability Engineer III

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Job Overview

The Site Reliability Engineer III at Granicus plays a crucial role in maintaining and enhancing the reliability, performance, and security of our systems. This position requires an innovative and analytical mindset to identify issues proactively, implement improvements, and ensure that our large-scale services remain robust and resilient. You will work closely with cross-functional teams, utilizing best practices to optimize service availability, automate deployments, and provide support for critical operations.

Job Responsibilities

• Design, implement, and maintain distributed systems to ensure maximum uptime and responsiveness.
• Automate repetitive tasks and processes using scripting and configuration management tools.
• Develop and maintain metrics and monitoring systems to evaluate service performance and reliability.
• Collaborate with development teams to enhance application performance and service integration.
• Identify, troubleshoot, and resolve complex production and operational issues in real-time.
• Participate in capacity planning and demand forecasting to inform infrastructure investments.
• Perform root cause analysis on incidents and drive improvements through preventive measures.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Site Reliability Engineering, DevOps, or a related discipline.
• Strong competency in programming languages such as Python, Java, or Go.
• Extensive experience with container orchestration tools such as Kubernetes or Docker.
• Proficiency in cloud platforms such as AWS, Google Cloud, or Azure.
• Familiarity with monitoring tools like Prometheus, Grafana, or Splunk.
• In-depth knowledge of HTTP, DNS, and networking fundamentals.

Technologies & Tools

In this role, you will work with a variety of technologies and tools that are essential for maintaining high availability and performance of services. These include cloud infrastructure services (such as AWS, Google Cloud, or Azure), container orchestration platforms (like Kubernetes), CI/CD pipelines using tools such as Jenkins, and monitoring solutions (including Prometheus and Grafana). Familiarity with Infrastructure as Code tools, such as Terraform or Ansible, is also critical to automate deployment processes.

Ideal Candidates

The ideal candidate for the Site Reliability Engineer III position at Granicus is someone who possesses both a technical aptitude and a proactive approach to problem-solving. Strong analytical skills, an ability to work collaboratively in diverse teams, and a commitment to continuous improvement are vital traits. Candidates should exhibit a passion for technology, a dedication to enhancing user experience, and a resilient mindset that embraces challenges as opportunities for growth.