Site Reliability Engineer - Tampa (Hybrid) - $125,000

Site Reliability Engineer - HYBRID - 3 days/week in office. Citizen or Green Card Holder required

We’re seeking a AWS Site Reliability Engineer to improve the reliability, availability, scalability, and performance of healthcare technology platforms. You’ll help keep production systems healthy by using monitoring, automation, and data to prevent and resolve issues. We’re looking for an SRE who loves and is experienced with Enterprise SaaS platforms and multi-account environments.

What you’ll do

• Own and improve the reliability, availability, scalability, and performance of production applications and infrastructure; define and monitor service-level indicators, objectives, agreements, and other reliability metrics.
• Build and maintain monitoring, logging, alerting, dashboards, and observability tools to provide clear insight into application and infrastructure health.
• Lead and support production incident response, diagnose complex issues, coordinate recovery, and drive root-cause analysis and corrective actions through completion.
• Automate repetitive or error-prone operational tasks using Python, Bash, or similar tools to reduce manual work and operational toil.
• Analyze system performance, capacity, latency, error rates, resource use, and scaling needs; resolve bottlenecks and reliability risks.
• Identify single points of failure, dependencies, and failure modes; improve high availability, fault tolerance, disaster recovery, and system resilience.
• Support and improve AWS production environments, including compute, networking, storage, identity and access management, DNS, load balancing, databases, and related services.
• Partner with Engineering and QA to set production-readiness standards and implement deployment safeguards, health checks, rollback plans, and operational validation.
• Create and maintain runbooks, troubleshooting guides, service documentation, escalation procedures, and incident response processes.
• Work across Software Engineering, QA, Infrastructure, Security, Product, and other teams to identify reliability risks and implement lasting solutions.

Experience

• 5+ years in Site Reliability Engineering, production engineering, DevOps, or cloud infrastructure roles.
• 3+ years supporting production workloads on AWS.
• Experience responding to production incidents, investigating root causes, and improving service reliability through monitoring and automation.
• Experience with production systems, cloud infrastructure, and distributed systems, along with strong skills in troubleshooting, incident response, monitoring, and automation.
• Hands-on experience with Amazon CloudWatch for metrics, logs, dashboards, and alarms.
• Working knowledge of AWS CloudTrail, IAM, EC2, VPC, Elastic Load Balancing, Auto Scaling, and Route 53.
• Experience using AWS Systems Manager for secure access, patching, and operational automation.
• Familiarity with infrastructure as code, such as Terraform or AWS CloudFormation.
• Experience with ECS/Fargate or EKS is useful if those services are part of the production environment.
• Must be able to pass a background check and drug screening upon offer.
• Unable to sponsor or hold visa. Must be a US citizen or Green Card holder.