Software Engineer-Customer Success Project Manager

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Job Overview

The Software Engineer-Customer Success Project Manager at Burtch Works is responsible for facilitating the successful implementation of software solutions that meet customer needs and enhance their overall experience. In this pivotal role, you will collaborate with cross-functional teams to drive project initiatives, ensure timely delivery, and maintain effective communication with clients. Your technical expertise paired with project management skills will be vital in guiding clients through the adoption of our technologies, ultimately leading to customer satisfaction and retention.

Job Responsibilities

• Act as the primary point of contact for clients regarding project-related inquiries and updates.
• Lead project planning sessions to align on project goals, timelines, and deliverables.
• Coordinate with software development teams to ensure optimal integration of solutions.
• Monitor project progress and performance, identifying and mitigating risks as necessary.
• Facilitate training and onboarding sessions for clients to maximize software adoption.
• Gather and analyze feedback from clients to inform future enhancements and updates.
• Maintain comprehensive project documentation to ensure clarity and direction across all phases.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or a related field.
• 3+ years of experience in software project management or customer success roles.
• Proficient in project management methodologies and tools.
• Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
• Strong analytical and problem-solving abilities.
• Familiarity with software development processes and best practices.
• Experience with Agile or Scrum methodologies is preferred.

Technologies & Tools

This position will utilize various technologies and tools, including software project management software (such as Jira or Trello), communication platforms (such as Slack or Microsoft Teams), and software development frameworks (like Java, Python, or .NET). Familiarity with customer relationship management (CRM) systems and analytics tools will also be an asset in managing client interactions efficiently.

Ideal Candidates

The ideal candidate for the Software Engineer-Customer Success Project Manager position will possess a blend of technical acumen and project management prowess. They must be adaptive, with the ability to thrive in fast-paced environments and manage multiple priorities simultaneously. A strong focus on customer success, driving results, and fostering robust relationships will distinguish successful applicants. Furthermore, candidates who demonstrate a continuous improvement mindset and a passion for technology will fit well within the Burtch Works culture.