Software Engineer – Production Support (Level 2/Level 3)

About this kind of role

What a Software Engineer – Production Support (Level 2/Level 3) usually does. The employer's own details are in the listing.

Typically does: Production Support Software Engineers monitor and troubleshoot production systems to ensure stability and optimal performance. They respond to alerts, investigate issues, and implement solutions to resolve incidents impacting users. This role often involves collaborating with development, operations, and other teams to diagnose and resolve complex problems. They may also be involved in identifying and implementing preventative measures to reduce future incidents.

Tools and skills: Proficiency in scripting languages like Python or Bash, experience with database querying (SQL), familiarity with Linux/Unix environments, and knowledge of cloud platforms (like AWS or Azure) are commonly required.

Good fit for: Individuals who enjoy problem-solving, have a strong analytical mindset, and thrive in fast-paced, high-pressure environments are often successful in this role.