Splunk senior System Engineer- ITSI

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Job Overview

BLUE BAY, INC. is seeking a qualified Splunk Senior System Engineer specializing in IT Service Intelligence (ITSI) to enhance our monitoring and analytics capabilities. In this role, you will be responsible for designing, implementing, and managing Splunk ITSI solutions that provide insights into IT performance and availability. You will collaborate with cross-functional teams to develop dashboards, reports, and alerts that drive proactive incident management and service optimizations. Your expertise will be instrumental in leveraging data analytics to support the organization’s operational excellence and strategic decision-making.

Job Responsibilities

• Design and implement Splunk ITSI deployments across various environments.
• Create and manage ITSI services and service dependencies to drive incident resolution.
• Develop and maintain performance dashboards and alerts to visualize service health.
• Integrate Splunk Enterprise with ITSM tools and other data sources.
• Optimize existing Splunk configurations for performance, scalability, and reliability.
• Collaborate with application and infrastructure teams to identify and resolve issues proactively.
• Conduct training and knowledge sharing sessions with team members and stakeholders.
• Perform troubleshooting and root cause analysis for system anomalies.
• Stay updated on the latest features and best practices in Splunk and ITSI.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in systems engineering or related roles.
• Strong knowledge of Splunk administration and Splunk ITSI functionalities.
• Proficiency in developing queries and knowledge of SPL (Search Processing Language).
• Excellent understanding of IT operations, monitoring tools, and ITSM practices.
• Experience in integrating Splunk with external services and APIs.
• Effective problem-solving skills and ability to work independently and collaboratively.
• Certification in Splunk (e.g., Splunk Certified Admin) is highly preferred.

Technologies & Tools

The Splunk Senior System Engineer will primarily work with Splunk Enterprise and Splunk ITSI as core technologies. Familiarity with cloud platforms (e.g., AWS, Azure) and ITSM tools (e.g., ServiceNow) is advantageous. The role may also require proficiency with automation tools, scripting languages (Python, Bash), and knowledge of various logging and monitoring solutions to support the integration of ITSI within the existing IT landscape.

Ideal Candidates

The ideal candidates will possess strong analytical skills, with a keen ability to interpret complex data and generate actionable insights. They will demonstrate excellent communication and interpersonal abilities to effectively collaborate with cross-functional teams. A proactive attitude, along with a passion for learning and applying new technologies, will distinguish successful candidates in this role. Additionally, candidates should exhibit a commitment to delivering high-quality solutions that improve organizational performance and IT service delivery.