Sr Customer Service Representative - Client Support at Zealotech People Pvt Ltd in Virginia

Job Description

About this kind of role

What a Sr Customer Service Representative - Client Support usually does. The employer's own details are in the listing.

Typically does: Handles complex customer inquiries and resolves issues across various communication channels, such as phone, email, and chat. Provides support to existing clients, aiming to retain their business and ensure satisfaction. Escalates unresolved issues to appropriate teams and follows up to ensure resolution. Documents interactions and maintains accurate records of customer communications and actions taken.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills are generally required.

Good fit for: Individuals with a strong customer service background and excellent problem-solving abilities often thrive in this role.

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