Sr. IT Support Technician

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Written by AI from the job title and company, not by Alkami Technology, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Senior IT Support Technician at Alkami Technology plays a pivotal role in ensuring seamless technology operations and support for internal teams. This position is responsible for diagnosing and resolving technical issues, maintaining IT systems, assisting users with hardware and software inquiries, and implementing technology solutions that enhance productivity. The ideal candidate will exhibit a proactive approach to problem-solving and be dedicated to improving IT processes related to user experience and system performance.

Job Responsibilities

• Provide expert-level technical support to staff and troubleshoot hardware and software issues.
• Manage and resolve support requests through ticketing systems, ensuring timely responses and follow-ups.
• Install, configure, and maintain computer systems, networks, and related technologies.
• Develop and implement IT policies and best practices to enhance operational efficiency.
• Train users on new systems and provide ongoing support to maximize technology utilization.
• Collaborate with IT teams to deploy and maintain security protocols across platforms.
• Conduct routine audits of systems and software to ensure compliance and data integrity.
• Document support processes, resolutions, and updates in the knowledge base.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of IT support experience, preferably in a corporate environment.
• Proficiency in troubleshooting Windows and Mac operating systems.
• Strong understanding of network protocols, systems integration, and cybersecurity practices.
• Experience with help desk software and ticketing systems.
• Exceptional communication skills, both verbal and written, with a focus on customer service.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert are preferred.

Technologies & Tools

As a Senior IT Support Technician, you will work with a variety of technologies and tools including Windows and macOS operating systems, Microsoft Office Suite, remote desktop support software, ticket management systems (e.g., JIRA, ServiceNow), VoIP communication systems, and various antivirus and security software. In addition, familiarity with cloud services and virtualization technologies will be advantageous for effective system management and support.

Ideal Candidates

The ideal candidates for the Senior IT Support Technician position will possess strong analytical and troubleshooting skills, coupled with a proactive mindset toward problem resolution. They should be detail-oriented, with the ability to prioritize multiple tasks in a fast-paced environment. Excellent interpersonal skills are essential in order to communicate effectively with users of varying technical backgrounds. A commitment to continuous learning and adaptation in a rapidly evolving IT landscape is also highly valued.