Sr. Pharmacy Account Manager - Direct Health Systems - Remote

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Overview

The Senior Pharmacy Account Manager - Direct Health Systems at Optum is responsible for managing key client relationships and ensuring the delivery of superior pharmacy services to health system clients. This role encompasses strategic account management, developing and implementing tailored pharmacy solutions, and collaborating with various stakeholders to drive operational efficiency and maximize client satisfaction. The position requires a deep understanding of pharmacy operations, an ability to analyze complex situations, and a proven track record of achieving client outcomes through effective account management.

Job Responsibilities

• Develop and maintain strong relationships with key decision-makers within health system clients.
• Identify opportunities for growth and improvement within existing accounts and propose solutions that align with client goals.
• Conduct regular assessments of pharmacy performance metrics and present findings to clients.
• Collaborate with internal teams to design and execute pharmacy programs that support client needs.
• Provide training and support to clients on pharmacy-related initiatives and technologies.
• Monitor industry trends and regulatory changes to advise clients on best practices and compliance requirements.
• Prepare and deliver presentations to key stakeholders, highlighting the value of Optum's pharmacy services.
• Assess client satisfaction and develop strategies to enhance the customer experience and drive retention.

Qualifications

• Bachelor's degree in Pharmacy or a related field; advanced degree preferred.
• A minimum of 5 years of experience in account management within the pharmaceutical or healthcare industry.
• Strong understanding of pharmacy operations, managed care, and healthcare regulations.
• Proven abilities in managing complex client relationships and driving client satisfaction.
• Excellent communication and presentation skills, with a strong aptitude for problem-solving.
• Ability to work independently and collaboratively in a remote work environment.
• Previous experience in a Direct Health Systems environment or similar setting is highly preferred.

Technologies & Tools

The Senior Pharmacy Account Manager will utilize various technologies and tools to enhance operational effectiveness and client engagement. Familiarity with pharmacy management systems, CRM software (e.g., Salesforce), data analytics tools, and Microsoft Office Suite (Word, Excel, PowerPoint) is essential. Additionally, experience with telehealth platforms and electronic health records (EHR) systems will be advantageous in this role.

Ideal Candidates

Ideal candidates for the Senior Pharmacy Account Manager position will embody a strategic mindset combined with a customer-oriented approach. They will demonstrate a high level of professionalism, empathy towards client needs, and a proactive attitude in addressing challenges. The ability to think critically and adapt to changing situations will be paramount. Excellent interpersonal skills and the capability to work collaboratively in a dynamic, remote team environment will also contribute to success in this role.