Sr Site Reliability Engineer- Federal (US Citizen)

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Job Overview

The Senior Site Reliability Engineer (SRE) at Zscaler plays a fundamental role in ensuring the reliability, availability, and performance of the company's systems and applications for federal clients. This position requires leveraging strong engineering skills to build and maintain scalable systems while collaborating with various teams to provide support and resolve issues. The ideal candidate will have a blend of software engineering and systems engineering expertise, focusing on continuous improvement and implementation of best practices to deliver exceptional service in a high-stakes environment.

Job Responsibilities

• Design, implement, and maintain reliable, scalable, and efficient systems for federal clientele.
• Monitor system performance and respond to alerts in real-time, minimizing downtime and performance degradation.
• Collaborate with software development teams to ensure a smooth deployment process and provide recommendations for improvements.
• Develop and implement automation tools to streamline operations and enhance system monitoring capabilities.
• Conduct root-cause analyses on incidents to determine underlying issues and develop strategies to prevent recurrence.
• Participate in on-call rotations to provide support during critical incidents and outages.
• Document system configurations, procedures, and runbooks to ensure that information is readily available for team members.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Minimum of 5 years of experience in a Site Reliability Engineer or related role.
• Strong proficiency in one or more programming languages, such as Python, Go, or Java.
• Experience with cloud computing platforms, particularly AWS, Azure, or GCP.
• Solid understanding of networking concepts, protocols, and security practices.
• Familiarity with containerization and orchestration technologies, such as Docker and Kubernetes.
• Excellent problem-solving skills and ability to perform under pressure.
• Must be a US Citizen and eligible for federal clearance.

Technologies & Tools

The Senior Site Reliability Engineer will primarily utilize modern cloud-based technologies and tools, including but not limited to AWS, Azure, or GCP for infrastructure management, Docker and Kubernetes for container orchestration, and various monitoring and logging tools such as Prometheus, Grafana, and ELK Stack. Proficiency in CI/CD pipelines and infrastructure as code (IAC) tools like Terraform or Ansible will also be valuable in this role, ensuring seamless integration and deployment workflows.

Ideal Candidates

Ideal candidates for the Sr Site Reliability Engineer position at Zscaler will possess a strong analytical mindset along with a passion for problem-solving. They will demonstrate strong communication skills, enabling effective collaboration with cross-functional teams. A proactive attitude towards continuous improvement and a commitment to delivering high-quality results in a fast-paced environment are essential traits. Candidates should be adaptable, able to embrace new technologies, and show eagerness to learn and evolve within the field.