Sr. Solutions Engineer, Manufacturing - Midwest

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Job Overview

The Senior Solutions Engineer for Manufacturing at Splunk is a pivotal position that involves delivering technical expertise and solutions to customers within the manufacturing sector. The role is responsible for understanding customer needs, designing customized solutions leveraging Splunk’s capabilities, and ensuring successful implementation and adoption of our products. This position requires collaboration with clients, sales teams, and product teams to drive business outcomes and strengthen our market presence in the manufacturing industry.

Job Responsibilities

• Engage with manufacturing clients to assess their technical needs and provide tailored solutions utilizing Splunk’s platform.
• Demonstrate product capabilities through presentations, workshops, and proof-of-concept engagements.
• Collaborate closely with the sales team to develop and refine proposals, coordinating technical response components.
• Provide support and guidance during implementation, ensuring alignment with customer goals and timelines.
• Conduct training sessions for client teams to facilitate effective product usage and maximize value delivery.
• Gather feedback from customers to inform product improvements and feature requests for engineering teams.
• Stay updated on industry trends, regulatory requirements, and advancements in technology relevant to manufacturing.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field; Master’s degree preferred.
• A minimum of 5 years of experience in technical roles within the software or manufacturing industries.
• Proficiency in data analytics, systems integration, and cloud technologies.
• Strong understanding of manufacturing processes, industrial IoT, and operational technologies.
• Demonstrated experience in pre-sales activities and delivering technical presentations to stakeholders.
• Excellent problem-solving capabilities and ability to work in fast-paced, customer-facing environments.
• Outstanding communication skills, both verbal and written, with a focus on clarity and professionalism.

Technologies & Tools

The Senior Solutions Engineer will utilize a variety of technologies and tools to fulfill their responsibilities. This includes Splunk’s analytics platform, cloud-based services such as AWS and Azure, and data ingestion tools for real-time data collection and monitoring. Familiarity with programming languages such as Python or JavaScript, along with data visualization tools and industry-specific software, is essential for effectively addressing customer requirements.

Ideal Candidates

Ideal candidates for this position possess a combination of technical acumen, industry knowledge, and interpersonal skills that enable them to build strong relationships with clients. They are proactive problem solvers who thrive in dynamic environments and are passionate about leveraging technology to enhance manufacturing processes. Additionally, the right candidate will be comfortable working collaboratively with cross-functional teams, contributing positively to company culture, and driving customer satisfaction through innovative solutions.