Sr SRE & Automation Engineer (Customer Facing)

About this kind of role

What a Sr SRE & Automation Engineer (Customer Facing) usually does. The employer's own details are in the listing.

Typically does: This role focuses on automating infrastructure and improving system reliability, often with direct interaction with customers to understand their needs and resolve issues. Responsibilities include designing, implementing, and maintaining automation tools and processes, as well as proactively identifying and addressing potential system vulnerabilities. The engineer will also be involved in incident response and post-incident analysis to prevent future occurrences. A key aspect is ensuring the stability and performance of customer-facing services.

Tools and skills: Proficiency in scripting languages (Python, Bash), configuration management tools (Ansible, Chef, Puppet), cloud platforms (AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), and strong troubleshooting skills are generally required.

Good fit for: Individuals who enjoy problem-solving, have a strong technical background, and thrive in collaborative environments where they can directly impact customer experience are typically successful in this role.