Support Specialist - Data Center Operations (Broadband)

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Job Overview

The Support Specialist - Data Center Operations (Broadband) at NISC plays a critical role in ensuring the efficient operation and support of broadband services in our data center environment. The specialist will be responsible for monitoring system performance, troubleshooting issues, and providing support to internal users and external clients. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively within a team to resolve complex technical challenges and enhance service delivery.

Job Responsibilities

• Monitor data center operations, ensuring optimal performance of broadband systems and related services.
• Troubleshoot and resolve issues reported by users and clients in a timely manner.
• Provide technical support and training to internal staff and external users on broadband-related systems.
• Document all support activities and maintain accurate records of incidents and resolutions.
• Collaborate with engineering teams to implement and maintain system upgrades and enhancements.
• Participate in the creation and maintenance of operational processes and procedures.
• Generate and analyze performance reports to identify areas for improvement.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least two years of experience in a technical support or data center operations role.
• Strong knowledge of broadband technologies and data center operations.
• Proficient in using monitoring and diagnostic tools.
• Excellent problem-solving skills with the ability to diagnose technical issues systematically.
• Strong written and verbal communication skills, with the ability to convey technical information to non-technical users.
• Ability to work effectively in a fast-paced and dynamic environment.

Technologies & Tools

The Support Specialist will utilize a variety of technologies and tools including but not limited to network monitoring software, ticketing systems for incident management, remote access tools, and diagnostic equipment designed specifically for broadband services. Familiarity with cloud service platforms and various operating systems can also be beneficial in this role.

Ideal Candidates

Ideal candidates for the Support Specialist - Data Center Operations (Broadband) position are individuals who demonstrate a proactive approach to problem-solving and possess strong analytical capabilities. They exhibit exceptional interpersonal skills to effectively collaborate with team members and communicate with clients. A commitment to continuous learning and a passion for technology are essential traits, alongside the ability to multitask and adapt to shifting priorities in a dynamic work environment.