Systems Engineer II, Infrastructure (3rd Shift)

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Overview

The Systems Engineer II, Infrastructure (3rd Shift) at Feefo is responsible for maintaining and enhancing the company’s infrastructure systems to ensure optimal performance and reliability during off-peak hours. This role includes monitoring system health, troubleshooting issues, implementing solutions, and collaborating with various teams to ensure uptime and efficiency. The ideal candidate will demonstrate a strong technical background along with problem-solving abilities to support Feefo’s commitment to delivering high-quality service.

Job Responsibilities

• Monitor and maintain the performance of infrastructure systems, ensuring 24/7 availability.
• Diagnose and troubleshoot hardware and software issues across various systems.
• Implement system upgrades and patches, minimizing downtime during the update process.
• Collaborate with cross-functional teams including DevOps, Security, and Support for incident resolution.
• Document operational procedures, incidents, and system configurations to maintain accurate knowledge bases.
• Provide support and mentoring to junior team members as required.
• Participate in on-call rotations and respond to urgent system alerts and incidents.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in systems engineering or a related IT role, specifically within infrastructure.
• Proficient in operating systems such as Linux and Windows Server.
• Experience with cloud services (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V).
• Strong knowledge of networking fundamentals, including TCP/IP, DNS, and VPNs.
• Familiarity with scripting languages (e.g., Python, Bash) for automation purposes.
• Excellent problem-solving skills and the ability to work under pressure during incident management.

Technologies & Tools

The Systems Engineer II, Infrastructure will be working predominantly with a diverse range of technologies and tools, including cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure, virtualization software like VMware and Hyper-V, and configuration management tools such as Ansible or Puppet. Additionally, familiarity with monitoring solutions (like Nagios or Zabbix) and scripting languages (such as Python and Bash) will be essential for automating tasks and enhancing system performance.

Ideal Candidates

The ideal candidates for the Systems Engineer II, Infrastructure position will possess strong analytical and troubleshooting skills, demonstrating the capability to address complex technical issues efficiently. They will be proactive, detail-oriented, and committed to continuous improvement initiatives. Moreover, excellent communication skills and a collaborative spirit will enable them to work effectively within a team's fast-paced environment, making them a valuable asset to Feefo's infrastructure management efforts during the night shift.