Systems Reliability Engineer – Connected Networks

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Job Overview

The Systems Reliability Engineer – Connected Networks at Cisco is responsible for ensuring the availability, performance, and reliability of connected network systems. This role involves analyzing system reliability metrics, troubleshooting issues, and implementing improvements to foster a highly available and scalable network environment. The engineer will collaborate with cross-functional teams to optimize system performance and ensure seamless operations while aligning with industry best practices and Cisco’s standards. A proactive approach to problem-solving, combined with a deep understanding of network systems, is essential for maintaining operational excellence in connection-driven services.

Job Responsibilities

• Design, implement, and maintain reliable network systems and services.
• Monitor system performance and reliability metrics to identify areas for improvement.
• Diagnose and resolve incidents affecting connected networks and services promptly.
• Develop and automate processes to enhance system reliability and efficiency.
• Collaborate with software development, IT operations, and network engineering teams to ensure system reliability.
• Conduct risk assessments and implement preventive measures to mitigate potential system failures.
• Create documentation for systems, processes, and procedures to support knowledge sharing.
• Participate in on-call support rotations for real-time systems troubleshooting.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in systems engineering, network architecture, or a similar role.
• Strong understanding of network protocols, architectures, and topologies.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with monitoring tools (e.g., Prometheus, Grafana) and incident management tools.
• Knowledge of cloud computing services (AWS, Azure, Google Cloud) is preferred.
• Excellent problem-solving skills and attention to detail.
• Effective communication skills, with the ability to work collaboratively in diverse teams.

Technologies & Tools

The Systems Reliability Engineer will utilize a variety of technologies and tools, including but not limited to networking hardware (routers, switches), cloud management platforms, automation frameworks, and monitoring solutions. Familiarity with DevOps tools, configuration management (such as Ansible or Terraform), and version control systems will also be instrumental in this role, enabling optimized workflows and reliable service delivery.

Ideal Candidates

Ideal candidates for the Systems Reliability Engineer position will possess a strong analytical mindset and a hands-on approach to system management. They should demonstrate resilience in high-pressure situations, with a strong commitment to achieving operational excellence. Effective communicators who can articulate technical concepts to non-technical stakeholders will excel in this collaborative environment. A passion for innovation and a drive to sustain and enhance the functionality of connected networks is crucial for fulfilling this role at Cisco.