Systems Support Engineer

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Written by AI from the job title and company, not by Keeper Security, Inc., so some details may not match this job. The employer's own page has the real description.

Job Overview

As a Systems Support Engineer at Keeper Security, Inc., you will play a crucial role in ensuring the stability, performance, and security of our IT systems. You will be responsible for providing technical support, troubleshooting issues, and implementing solutions that enhance our systems' overall efficiency. This position requires a proactive approach to system maintenance and configuration, as well as collaboration with cross-functional teams to deliver exceptional service to our customers. You will also assist in the development of system documentation and user training materials to facilitate effective system use.

Job Responsibilities

• Provide technical support to end-users and resolve system-related issues swiftly.
• Monitor systems performance and ensure the reliability of hardware and software components.
• Implement and maintain system configurations, updates, and patches.
• Conduct system audits and ensure compliance with security policies and procedures.
• Collaborate with development teams to troubleshoot and optimize application performance.
• Assist in designing and deploying new IT solutions to meet business needs.
• Document support procedures, system configurations, and user guidelines for reference.
• Assist in training users on system features and best practices for effective usage.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in system support or administration.
• Proficiency in troubleshooting Windows and Linux operating systems.
• Hands-on experience with network troubleshooting and configuration.
• Knowledge of cloud services and virtualization technologies.
• Familiarity with scripting languages such as Python, Bash, or PowerShell.
• Strong understanding of IT security best practices.
• Excellent problem-solving skills and attention to detail.

Technologies & Tools

In this role, you will work with a variety of technologies and tools including, but not limited to, cloud platforms such as AWS or Google Cloud, virtualization software like VMware or Hyper-V, monitoring tools such as Nagios or Zabbix, and ticketing systems like Jira. Additionally, you may engage with scripting and development tools, utilizing integrated development environments (IDEs) and version control systems such as Git.

Ideal Candidates

The ideal candidate for the Systems Support Engineer position at Keeper Security, Inc. will possess a strong technical acumen coupled with excellent interpersonal skills. Candidates should be self-motivated, proactive, and able to work both independently and collaboratively within a team environment. Strong communication skills are essential for effectively conveying technical information to non-technical users. Furthermore, candidates should demonstrate a commitment to continuous learning and professional development in the rapidly evolving field of IT.