Technical Operations Engineer

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Written by AI from the job title and company, not by Zixi, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Operations Engineer at Zixi will play a crucial role in overseeing the technical infrastructure necessary for delivering high-quality video streaming services. This position requires a proactive individual who can ensure optimal system performance, troubleshoot issues, and implement improvements to enhance overall service reliability. The Technical Operations Engineer will collaborate closely with various teams, including product development and customer support, to provide exceptional service and technical solutions to clients, ultimately contributing to Zixi's mission of delivering unmatched video streaming experiences.

Job Responsibilities

• Monitor and maintain the performance of technical systems and services, ensuring minimal downtime.
• Diagnose and troubleshoot technical issues, providing timely resolutions to maintain operational efficiency.
• Assist in the design and deployment of new systems and enhancements to existing infrastructure.
• Collaborate with cross-functional teams to define technical specifications and recommend solutions.
• Provide support to clients and internal teams regarding technical inquiries and operational best practices.
• Develop and maintain documentation for system configurations and operational procedures.
• Participate in the on-call rotation to support 24/7 operations and quickly address critical incidents.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum of 3 years of experience in a technical operations or systems engineering role.
• Strong knowledge of network protocols, video streaming technologies, and cloud platforms.
• Proficient in troubleshooting hardware and software issues effectively.
• Experience with monitoring and management tools (e.g., Nagios, Grafana, etc.).
• Excellent problem-solving skills and attention to detail.
• Effective communication skills to collaborate with technical and non-technical stakeholders.

Technologies & Tools

The Technical Operations Engineer will work with a variety of technologies and tools, including but not limited to cloud-based environments (AWS, Azure), video streaming protocols (RTMP, HLS), and network monitoring and management software. Proficiency in scripting languages (such as Python or Bash) and familiarity with database management (SQL) will also be utilized in day-to-day tasks to ensure optimal system operations.

Ideal Candidates

Ideal candidates for the Technical Operations Engineer position are those who possess a strong analytical mindset coupled with a hands-on approach to problem-solving. They should demonstrate a passion for technology and an eagerness to learn about evolving video streaming solutions. Excellent interpersonal skills are essential, as successful collaboration within team settings and communication with clients are critical components of the role. A commitment to quality, service excellence, and a proactive attitude toward operational challenges will set apart candidates who thrive in this dynamic work environment.