Technical Support Engineer [VMC on AWS]

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Written by AI from the job title and company, not by Excelon Solutions, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Technical Support Engineer [VMC on AWS] at Excelon Solutions plays a critical role in managing and troubleshooting our Virtual Management Cloud instances on Amazon Web Services (AWS). The engineer will be responsible for providing technical assistance and resolving deployment-related issues, ensuring optimal cloud performance and reliability. This position requires effective communication with clients and teams to diagnose problems, implement solutions, and enhance the overall user experience with our cloud services.

Job Responsibilities

• Provide technical support and guidance for customers using VMC on AWS.
• Diagnose, troubleshoot, and resolve technical issues related to virtual machine deployments and AWS services.
• Collaborate with cross-functional teams to identify system enhancements and improvements.
• Document and maintain comprehensive records of technical support requests and resolutions.
• Develop training materials and user guides to facilitate client understanding of VMC on AWS.
• Stay updated on new technologies and AWS services to provide the best solutions to clients.
• Conduct regular system performance evaluations and optimization for VMC on AWS solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support or a similar role, preferably with cloud technologies.
• Strong understanding of VMC on AWS and related cloud services.
• Proficient in troubleshooting virtualization technologies and networking concepts.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills to effectively interact with clients and team members.
• Relevant technical certifications (AWS Certified Solutions Architect, AWS Certified SysOps Administrator) are a plus.

Technologies & Tools

In this role, candidates will work with a range of technologies and tools, including but not limited to Amazon Web Services (AWS) platform services, VMware Cloud, networking protocols, cloud management tools, and troubleshooting software. Familiarity with scripting languages such as Python or PowerShell will also be beneficial in automating processes and improving service delivery.

Ideal Candidates

Ideal candidates for the Technical Support Engineer [VMC on AWS] position are those who exhibit a profound passion for technology and cloud solutions. They should possess an analytical mindset with an ability to think critically and solve complex technical problems efficiently. Strong teamwork skills and a client-focused approach are essential, as is a commitment to ongoing learning and professional development to stay abreast of rapidly evolving technologies in the cloud environment.