Windows Level II Systems Administrator (2nd Shift)

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Written by AI from the job title and company, not by eXcell, a division of Compucom Systems, so some details may not match this job. The employer's own page has the real description.

Overview

The Windows Level II Systems Administrator (2nd Shift) at eXcell, a division of Compucom Systems, is responsible for maintaining and supporting the Windows-based systems and environments within the organization. This role entails troubleshooting and resolving issues on user desktops, managing server infrastructure, and ensuring optimal system performance. The administrator will also assist in implementation and upgrade projects while providing technical support to ensure minimal disruption to business operations during the off-peak hours.

Job Responsibilities

• Manage and maintain Windows servers and clients to ensure high availability and performance.
• Troubleshoot and resolve hardware and software issues on user desktops and servers.
• Perform system monitoring and performance tuning to optimize resources.
• Assist with the implementation of new technologies and upgrades to existing systems.
• Provide technical support and guidance to users, addressing any concerns or requests.
• Document system configurations, procedures, and best practices for future reference.
• Participate in disaster recovery planning and testing to ensure system reliability.
• Coordinate with other IT staff to resolve complex issues and enhance service delivery.

Qualifications

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience as a Systems Administrator, preferably in a Windows environment.
• Proficient in supporting and troubleshooting Windows Server 2016 or later versions.
• Experience with Active Directory, DNS, DHCP, and Group Policy management.
• Strong understanding of networking concepts and infrastructure.
• Familiarity with virtualization technologies such as VMware or Hyper-V.
• Excellent problem-solving skills and the ability to work independently under pressure.
• Strong communication and interpersonal skills for effective interaction with team members and users.

Technologies & Tools

The Windows Level II Systems Administrator will work with a variety of technologies and tools to effectively perform their duties. This includes Microsoft Windows Server operating systems, Microsoft Office Suite, remote desktop software, and network management tools. Additionally, familiarity with security software solutions and backup/restore utilities is essential for safeguarding the organization’s data and ensuring business continuity.

Ideal Candidates

Ideal candidates for this position are those who possess a strong technical foundation, with a proactive approach to problem-solving and a deep commitment to customer service. They should be capable of managing multiple tasks and priorities while demonstrating a high level of professionalism and attention to detail. Those who thrive in collaborative environments and can communicate effectively with diverse teams will excel in this role, contributing positively to the company culture and operational success.