Call Center Specialist

Pro Recovery Solutions, LLC is looking for a full-time Call Center Specialist to join our team! This position assists the Director of Business Development and Clinical Directors with any administrative, call center, admissions, CMR database, commercial insurance, and pre-admission client needs. Salary range is $40,000-$45,000 annually plus additional bonus structure.

Job Responsibilities Include:

 Develop and maintain CRM database for prescreened clientele

 Develop, maintain and collect eligibility and screening tools for outpatient clientele in the Crossroads Companies' programs

 Focused on driving admissions, diligently screening, scheduling and following up on missed appointments to drive corporate growth and stability

 Understanding the payor mix, benefit analysis of private pay, and out of network insurances

 Track insurance policies and document payout, co-pay and co-insurance of common policies accepted by our company

 Track chronological timelines for scheduled intakes through the prescreening and admission process

 Coordinate and arrange the logistics associated with potential client’s journey into treatment with Crossroads Companies' programs

 Engage with families and the support network of potential clientele.

 Communicate with clients, parents, family and support in order to arrange for and collect payment by check, cash or credit card for all co-pays, deductibles or private pay in advance of treatment.

 Act as internal liaison with external marketing staff to drive revenue and program growth. Assist in the prospecting and scheduling of appointments for marketers in the field and conference calls for internal sales with the business development director.

 Monitor overnight & weekend calls, internet, social media, and SEO feeds. Respond if relevant to start the preadmission process.

 Performs other duties as assigned.

Supervisory Responsibilities: none

Qualifications: This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Prior experience in a substance abuse and/or mental health treatment call center with primary emphasis on out of network benefits necessary. Extended care PHP with housing experience preferred.

Technical/Computer Skills: Microsoft Office, Kipu, EMR/CRM databases, accurate typing skills and the ability to use standard office equipment.