Client Success Manager - Email Marketing & Deliverability

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Job Overview

The Client Success Manager - Email Marketing & Deliverability at NOBLE plays a pivotal role in ensuring our clients achieve optimal results from their email marketing campaigns. This position focuses on building strong client relationships, understanding their needs, and leveraging our tools and best practices to enhance email deliverability and engagement. The ideal candidate will proactively manage client accounts, troubleshoot issues, and deliver insightful reporting to enhance campaign effectiveness, driving both client satisfaction and retention.

Job Responsibilities

• Act as the primary point of contact for assigned client accounts, providing expert guidance on email marketing and deliverability best practices.
• Develop and implement effective email marketing strategies that align with client goals and objectives.
• Monitor and analyze email deliverability metrics, providing actionable insights to optimize performance.
• Conduct regular client meetings to review performance, discuss strategies, and address any concerns.
• Collaborate with internal teams, including Product and Technical Support, to resolve client issues and suggest product enhancements.
• Create detailed reports and performance dashboards for clients to demonstrate value and outcomes of their email campaigns.
• Stay updated with industry trends and changes in email marketing regulations to guide clients effectively.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.
• 3+ years of experience in email marketing, client success, or account management.
• Strong understanding of email deliverability issues, authentication protocols, and industry best practices.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients.
• Proficient in analytics tools and email marketing platforms.
• Ability to work independently as well as part of a team in a fast-paced environment.

Technologies & Tools

The Client Success Manager will utilize a variety of technologies and tools including email marketing platforms such as Mailchimp and HubSpot, CRM software like Salesforce, and analytics tools for tracking campaign performance and deliverability metrics. Familiarity with marketing automation tools will also be beneficial for crafting effective email sequences and audiences.

Ideal Candidates

The ideal candidate for the position of Client Success Manager - Email Marketing & Deliverability will exhibit a passion for client success and a strong analytical mindset. They should be detail-oriented, possess excellent problem-solving abilities, and have a strong customer service orientation. An individual who is proactive, adaptable, and eager to stay abreast of the latest trends in email marketing will thrive in this role, contributing effectively to both the success of our clients and the growth of NOBLE.