Controls Engineer Tech Support (Night Shift)

About this kind of role

What a Controls Engineer Tech Support (Night Shift) usually does. The employer's own details are in the listing.

Typically does: Provides technical support to customers experiencing issues with industrial control systems, troubleshooting problems remotely and on-site. This often involves diagnosing hardware and software malfunctions, performing system calibrations, and guiding customers through repair procedures. Documentation of support activities and creation of knowledge base articles are also common tasks. May assist in the development of training materials and participate in product improvement initiatives.

Tools and skills: Proficiency with programmable logic controllers (PLCs), human-machine interfaces (HMIs), industrial networks, and diagnostic software is generally required, alongside strong analytical and communication skills.

Good fit for: Individuals with a background in electrical engineering, automation, or a related field, and who enjoy problem-solving and interacting with customers, are often successful in this role.