Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

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Written by AI from the job title and company, not by Labcorp, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Cust Svc Support Rep at Labcorp plays a pivotal role in delivering exceptional customer service to patients by addressing inquiries and resolving issues effectively. This remote position requires availability from 11 AM to 8 PM EST and focuses on providing timely and informative responses to patient-related questions while facilitating their access to essential healthcare information. The ideal candidate will exhibit patience and empathy while handling a diverse range of customer interactions, contributing positively to the overall patient experience.

Job Responsibilities

• Provide comprehensive support to patients regarding laboratory services, procedures, and results.
• Address patient inquiries through multiple communication channels, including phone, email, and chat.
• Investigate and resolve patient issues with tact and professionalism, ensuring a satisfactory resolution.
• Document all customer interactions accurately in the system for record-keeping and follow-up.
• Assist patients in navigating the Labcorp portal for appointment scheduling and test results.
• Collaborate with other team members and departments to ensure streamlined communication and service delivery.
• Maintain up-to-date knowledge of company policies, procedures, and services to provide accurate information.

Qualifications

• High school diploma or equivalent; additional education in healthcare or customer service preferred.
• Proven experience in a customer service role, preferably within a healthcare setting.
• Excellent verbal and written communication skills, with a friendly and approachable demeanor.
• Strong problem-solving abilities and the capacity to handle difficult situations effectively.
• Familiarity with medical terminology and healthcare processes is advantageous.
• Basic proficiency in computer operations and the ability to learn new software quickly.

Technologies & Tools

The Cust Svc Support Rep will utilize various technologies and tools to perform their duties efficiently. This includes customer relationship management (CRM) software, telephony systems for incoming calls, and patient portal management tools to assist patients in accessing their health information. Familiarity with these platforms will be essential to ensure seamless communication and service delivery.

Ideal Candidates

The ideal candidate for this position embodies outstanding interpersonal and communication skills, demonstrating empathy and patience while interacting with patients. They are detail-oriented, able to manage multiple tasks simultaneously, and maintain a calm demeanor under pressure. A genuine desire to assist others and a commitment to providing exemplary customer service are essential characteristics that will contribute to their success in this role.