Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

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Written by AI from the job title and company, not by Labcorp, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service Support Representative at Labcorp is an integral part of our Patient Customer Service team, dedicated to providing exceptional support to our patients. This remote position operates from 11 AM to 8 PM EST, ensuring that all patient inquiries are addressed effectively and efficiently. The representative will be responsible for managing patient communications, handling queries about services, and ensuring that patients receive the information and support they need to navigate their healthcare experiences smoothly.

Job Responsibilities

• Manage patient inquiries via phone and email, providing accurate information regarding services and clinical procedures.
• Assist patients with the scheduling of appointments, ensuring a seamless experience from start to finish.
• Maintain detailed records of patient interactions and resolutions in accordance with company policies.
• Collaborate with medical and administrative teams to ensure proper patient support and resolution of issues.
• Provide follow-up support as necessary to ensure patient satisfaction and retention.
• Demonstrate empathy and professionalism while managing sensitive patient information and concerns.

Qualifications

• High school diploma or equivalent; some college education preferred.
• Minimum of 1-2 years of experience in a customer service role, preferably in a healthcare or clinical setting.
• Strong communication skills, both verbal and written, with the ability to articulate information clearly and empathetically.
• Proficient in using computer systems and software applications, including MS Office and customer relationship management (CRM) tools.
• Ability to handle multiple responsibilities and prioritize tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically to provide appropriate solutions to patient inquiries.

Technologies & Tools

This position utilizes various technologies and tools to facilitate efficient communication and patient management. Representatives will work primarily with customer relationship management (CRM) software, telephone systems, email communication platforms, and Microsoft Office Suite, including Word and Excel, to document interactions and manage patient records effectively.

Ideal Candidates

The ideal candidates for the Customer Service Support Representative position are individuals who exhibit a strong commitment to patient care and service excellence. They possess excellent interpersonal skills, are able to work well under pressure, and demonstrate a high level of empathy towards patient needs. Candidates should be adaptable, with a willingness to learn and thrive in a dynamic environment, as well as being proactive in identifying patient needs and resolving issues promptly.