Customer Service Call Center Representative- Sales (Work From Home)

This job was posted over 30 days ago, so it has most likely closed. See newer jobs like it.

Written by AI from the job title and company, not by AT&T, so some details may not match this job. The employer's own page has the real description.

Job Overview

The Customer Service Call Center Representative - Sales at AT&T plays a crucial role in delivering exceptional customer experiences while promoting and selling company products and services. This position involves engaging with customers over the phone, effectively addressing their inquiries, and providing solutions tailored to their needs. The representative will also emphasize upselling and cross-selling opportunities to enhance customer satisfaction and foster long-term loyalty to the AT&T brand.

Job Responsibilities

• Manage inbound customer calls and provide accurate information regarding AT&T products and services.
• Identify customer needs and recommend appropriate solutions, facilitating upselling and cross-selling where applicable.
• Resolve customer complaints and inquiries efficiently and professionally, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the customer relationship management (CRM) system.
• Stay updated on product knowledge, promotional offers, and company policies to provide informed customer support.
• Achieve and exceed sales targets, contributing to overall team performance metrics.
• Participate in training sessions and team meetings to enhance skills and foster a collaborative environment.

Qualifications

• High school diploma or equivalent; a college degree is preferred.
• A minimum of 1 year experience in a customer service or sales environment.
• Excellent verbal communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Proficient in using computers and familiarity with CRM software is advantageous.
• Ability to maintain composure and professionalism in high-pressure situations.
• Flexibility to work varying shifts, including evenings and weekends, as per business needs.

Technologies & Tools

The Customer Service Call Center Representative will utilize various technologies and tools to perform their duties effectively, including telephony systems for call handling, customer relationship management (CRM) software for tracking customer interactions, and collaboration tools for communication with team members and supervisors. Familiarity with these applications will enhance efficiency and support high-quality customer service delivery.

Ideal Candidates

The ideal candidates for the Customer Service Call Center Representative - Sales position at AT&T are proactive individuals with a passion for providing outstanding customer service. They exhibit strong sales acumen and the ability to connect with customers personally while maintaining professionalism. A positive demeanor and adaptability to change are essential, as successful representatives will thrive in a dynamic environment and be motivated by personal and team achievements.