Customer Service - Donor Support Technician (Bilingual – English/Spanish)

About this kind of role

What a Customer Service - Donor Support Technician (Bilingual – English/Spanish) usually does. The employer's own details are in the listing.

Typically does: Provides direct support to donors, addressing inquiries and resolving issues related to donations and accounts. This often involves processing donations, updating donor records, and responding to correspondence via phone, email, or chat. Maintaining accurate records of donor interactions and ensuring data privacy are key responsibilities. Escalates complex issues to senior team members as needed.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills in both English and Spanish are generally required.

Good fit for: Individuals with excellent interpersonal skills, a patient and empathetic demeanor, and a commitment to providing exceptional service are typically successful in this role.