Customer Service - Donor Support Technician (Bilingual-English/Spanish)

About this kind of role

What a Customer Service - Donor Support Technician (Bilingual-English/Spanish) usually does. The employer's own details are in the listing.

Typically does: This role focuses on providing direct support to donors, answering inquiries and resolving issues related to donations and accounts. Responsibilities often include processing donations, updating donor information, and responding to requests via phone, email, and potentially chat. Donor Support Technicians ensure a positive donor experience and maintain accurate records of interactions and transactions. They may also assist with generating reports and identifying trends in donor behavior.

Tools and skills: Proficiency in Microsoft Office Suite, CRM software (such as Salesforce or Raiser's Edge), and strong written and verbal communication skills in both English and Spanish are generally required.

Good fit for: Individuals who are detail-oriented, empathetic, and enjoy helping people while possessing excellent organizational and problem-solving abilities often thrive in this role.