Customer Service- Donor Support Technician (Bilingual – English/Spanish)

About this kind of role

What a Customer Service- Donor Support Technician (Bilingual – English/Spanish) usually does. The employer's own details are in the listing.

Typically does: Provides direct support to donors, addressing inquiries and resolving issues related to donations and accounts. Processes donations, updates donor records, and ensures accurate data entry. Responds to donor communications via phone, email, and potentially other channels, maintaining a high level of customer satisfaction. Assists with donor appeals, campaigns, and stewardship efforts, contributing to donor retention and fundraising goals.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills in both English and Spanish are generally required.

Good fit for: Individuals with excellent interpersonal skills, a detail-oriented approach, and a passion for helping others often thrive in this role.