Customer Support Specialist, Hoopla

About this kind of role

What a Customer Support Specialist, Hoopla usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries via phone, email, and chat, resolving issues and providing information about products or services. Escalates complex problems to appropriate teams and follows up to ensure resolution. Documents interactions and maintains customer records, contributing to a positive customer experience. May also assist with training new support staff and identifying areas for process improvement.

Tools and skills: Proficiency in customer relationship management (CRM) software, ticketing systems, and Microsoft Office Suite is generally required, alongside strong communication, problem-solving, and active listening skills.

Good fit for: Individuals who are patient, empathetic, and enjoy helping others, with a knack for clear and concise communication, often thrive in this role.