Customer Support Specialist - Repairs - Bilingual - English/Spanish

About this kind of role

What a Customer Support Specialist - Repairs - Bilingual - English/Spanish usually does. The employer's own details are in the listing.

Typically does: Responds to customer inquiries regarding appliance repairs, often via phone, email, or chat. Schedules repair appointments, dispatches technicians, and follows up to ensure customer satisfaction. Resolves billing issues and processes warranty claims related to appliance repairs. Maintains records of customer interactions and repair requests within a ticketing system.

Tools and skills: Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and strong written and verbal communication skills in both English and Spanish are generally required.

Good fit for: Individuals with excellent problem-solving abilities, a patient demeanor, and a genuine desire to help customers are typically successful in this role.