Field Service Engineer, Boston

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Written by AI from the job title and company, not by 10x Genomics, so some details may not match this job. The employer's own page has the real description.

Position Overview

The Field Service Engineer at 10x Genomics in Boston will play a crucial role in delivering exceptional service and technical support to our customers. This position entails installation, maintenance, and troubleshooting of advanced genomic systems to ensure optimal performance. The Field Service Engineer will work closely with customers to provide training and support, address their technical queries, and uphold the highest level of customer satisfaction, thereby contributing to the overall mission of 10x Genomics.

Job Responsibilities

• Install and configure genomic devices and systems at customer sites.
• Perform regular maintenance and troubleshooting to ensure equipment reliability.
• Provide on-site training to customers regarding system operations and best practices.
• Act as the primary technical contact for customers, addressing issues and inquiries promptly.
• Document service activities and customer interactions accurately in the company database.
• Collaborate with R&D and technical support teams to resolve complex issues.
• Keep abreast of technological advancements and industry trends relevant to 10x Genomics products.
• Maintain an inventory of parts and tools for service tasks.

Qualifications

• Bachelor’s degree in Engineering, Biology, or a related field.
• Minimum of 3 years of experience in a field service or support role within the biotechnology or medical device industry.
• Strong troubleshooting skills and the ability to diagnose technical issues effectively.
• Excellent communication and interpersonal skills to interact with diverse clientele.
• Familiarity with genomic systems or laboratory equipment is highly desirable.
• Willingness to travel extensively within the assigned territory.
• Valid driver’s license and reliable transportation required.

Technologies & Tools

The Field Service Engineer will utilize a variety of technologies and tools, including advanced genomic analysis systems, diagnostic software, and data management applications. Familiarity with troubleshooting tools and diagnostic equipment specific to laboratory environments is essential for ensuring timely and effective service delivery.

Ideal Candidates

The ideal candidates for this position will possess a blend of technical expertise and customer-facing experience. They should be proactive problem solvers, capable of working under pressure while maintaining a customer-centric attitude. A passion for scientific innovation, along with the ability to communicate complex information clearly, will make them a suitable fit for the dynamic environment at 10x Genomics.