Field Service Engineer, Digital Radiography (OH/MI/IN)

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Written by AI from the job title and company, not by Boston Imaging - A Subsidiary of Samsung Electronics Co., Ltd., so some details may not match this job. The employer's own page has the real description.

Overview

The Field Service Engineer, Digital Radiography (OH/MI/IN) at Boston Imaging – A Subsidiary of Samsung Electronics Co., Ltd. plays a pivotal role in maintaining and enhancing customer satisfaction by delivering on-site technical support and service for digital radiography systems. The selected candidate will be responsible for installation, maintenance, and troubleshooting of advanced radiography equipment across Ohio, Michigan, and Indiana, ensuring optimal performance and compliance with industry standards. This role demands a proactive approach to diagnosing issues while fostering strong relationships with clients through effective communication and expert technical solutions.

Job Responsibilities

• Perform installation, calibration, and testing of digital radiography systems in a timely manner.
• Troubleshoot and diagnose equipment malfunctions and provide effective solutions for repair.
• Conduct regular maintenance and servicing of radiography equipment to ensure optimal operation.
• Train healthcare personnel on equipment usage, safety protocols, and best practices.
• Document service activities and maintain accurate records of service reports and inventory.
• Collaborate with team members and communicate effectively with clients regarding service schedules and progress.
• Stay current with industry trends and advancements in digital radiography technology.

Qualifications

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, or a related field.
• Minimum of 2 years of experience in a field service engineering role, preferably in medical imaging.
• Strong understanding of digital radiography systems and relevant technologies.
• Proficient in electronic repair, troubleshooting techniques, and diagnostics.
• Excellent communication skills and customer service orientation.
• Ability to work independently and manage time efficiently across multiple client locations.
• Valid driver’s license and willingness to travel frequently within the assigned territory.

Technologies & Tools

The Field Service Engineer will utilize advanced diagnostic tools and software pertinent to the digital radiography systems, including imaging software applications, network management tools, and various multi-meter and calibration equipment essential for performance verification and troubleshooting. Familiarity with electronic schematics and service documentation is crucial for effectively executing repairs and installations.

Ideal Candidates

The ideal candidate for the Field Service Engineer position will possess a blend of technical acumen, detail-oriented problem-solving skills, and a customer-focused attitude. They should demonstrate an unwavering commitment to service excellence and adaptability to dynamic environments. Strong interpersonal skills will enable the candidate to build trust with clients, while a proactive mindset will enhance their ability to identify and resolve technical issues efficiently. Passion for advancing healthcare technology and ensuring patient safety is essential.